Personalized customer experience sits at the intersection of people, technology, and processes For most agents, the customer experience consists of overly complex workflows, toggling between multiple systems, and ensuring they provide customers with an experience that builds loyalty. For consumers, the experience is about rapid resolution—and only that. The complexity that powers “modern” contact centers

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Today you cannot win your customers by chiming in their email boxes with promotions of ‘the best’ products. Everybody does it! So, you can’t stand out with this outdated strategy. In the age of a changed customer landscape, your customers need something more personalized. Customers’ expectations have increased, and they don’t satisfy with just a

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Customer service is one of the most important aspects of your business. It has the power to help you drive more leads and generate more sales in your business, and it is one of the most influential factors in your company’s reputation. Most consumers now make purchasing decisions based on their overall experiences with brands,

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According to estimates, it’s around six-times more expensive to acquire a new customer than retain existing ones, highlighting the importance of the latter as a key business strategy. Of course, this is easier said than done, particularly if you’re a relatively new venture that can’t call on a proven track record or a vast consumer

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